Privacy policy

Your privacy and confidentiality are important. This policy explains how Calmer Prana Counselling & Wellbeing (“Calmer Prana”, “I”, “me”) handles personal information shared through this website.

Information you send through this website

When you send an enquiry, the form asks for your name, email address, phone number (optional), the service you are interested in, how and when you would like to be contacted (optional), whether you would prefer in-person or online sessions (optional) and your message. This information is used only to respond to your enquiry and arrange appointments.

Please avoid including sensitive personal or medical information in your first enquiry.

How enquiries are stored

Enquiries are stored securely with the website’s hosting provider, Cloudflare. To prevent spam and misuse, the website also keeps a scrambled (one-way hashed) version of the sender’s internet address for a short time. Your information is not sold or shared for marketing.

Counselling sessions

Information shared during counselling sessions is treated confidentially and managed in line with the requirements of relevant professional bodies. These will be discussed in our first session.

Cookies and analytics

This website does not use advertising or tracking cookies.

Access, correction and questions

You can ask to see or correct the personal information Calmer Prana holds about you, or ask any question about privacy, by emailing calmerprana@gmail.com or calling 0426 287 797.